Inspire Listeners… In today’s world, where every small or huge businesses industry is expanding its business activities, acquires the fundamentals of reaching the market or individuals. They try different resources to accomplish this goal. Call Center now is becoming fashion and is in great demand to reach the individuals and provide those best services the company can offer. A call center agent is either responsible for answering the quires and complex issues of the customers in case of Customer Services as they are responsible to satisfy customer and maintain good image for the company. Or is responsible for making cold calls to prospective customer, acting as a Sales Representative as the part of the manufacturer or the service provider.
VitalBPO Call Center have highly qualified and excellent analytical skilled agents who are impressively motivated to deliver the best Customer Services and Company’s Products and Services with the best telephonic and verbal communication etiquette, impacting the lasting impression on Customers. Our agents both from Customer Services and Tele-sales, are sound, intellectual and experienced candidate, who loves to work under any challenges and to proof their skills and abilities which makes them differ from everyone.
Call Center agents execute multiple services as:
- Responsible for answering incoming telephone calls, alerts, web based occurrence and prioritizing customer’s support needs.
- Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities.
- Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
- Escalate critical customer issues to the supervisors or upper management to resolve the issues with an immediate and urgent consideration to provide solutions and ease to their problems and maintain the goodwill for the company.
- Identify sales leads and forward to Field Sales teams for follow up and closure.
- Providing the better and best Quality Assurance.
- Quality management- looks for means of improving as well as promoting quality.
- Ability to treat people with respect under all circumstances, encourage trust in others besides upholding the values of the organization.
- Build customer’s interest in the services and products offered by the company.
- Ensures to provide personalized customer service of the highest level.
- Ensures optimal sales, retention, and performance goals are met.
- The ability to promote in-depth knowledge of the client’s services and to encourage the use of the most effective sales techniques needed to improve sales.
- Educate customers on product and sell them on the benefits of the client’s product.
VitalBPO Call Center agents are skilled and experience and grasping every elements to prove themselves the best amongst any individual or organization. They provide 100% Customer Services and promote the most exclusive sales and revenues for the Company. VitalBPO Call Center is the right choice for any and every company, who wish to outsource its services… Our agents won’t let you down.